Payment & Delivery

Payment
We've tried to ensure that paying for your order is as convenient for you as possible, so you can use your Visa, MasterCard, Maestro, Switch or Solo card. We also accept cheques and postal orders, but would not advise sending cash through the post.

During checkout, you can select from the following payment methods:

• Barclays ePDQ: Use your credit or debit card to pay for your order. You will be transferred to the Barclays ePDQ secure payment website to complete the transaction.
• PayPal: You can use your PayPal balance (as well as your credit or debit card) to pay for your order. You will be transferred to the PayPal secure payment website to complete your transaction. Note: If you do not have a PayPal account and wish to use your credit or debit card via this service, under certain criteria you may have to create a PayPal account before you can successfully complete the payment. Unfortunately, this is outside of our control.
• Bank Transfer: Make a payment directly into our bank account. At the end of the checkout process, you'll be presented with all the information you need to make a payment directly from your bank account to ours.
• Phone Ordering: Call us with your payment card details. When you've completed the checkout process, call us on 01323 388150 (+44 1323 388150 from outside the UK) to pay for your order.
• Cheque / Postal Order / Bank Draft: Please make your cheque, etc, payable to Veganicity and send it to:
  
  Veganicity
  Dolphin House
  G1 Chaucer Business Park
  Dittons Road
  POLEGATE
  East Sussex
  BN26 6QH

No orders can be despatched until payment has been successfully received.

Discount codes and coupon codes
If you've received a coupon code or a discount code from us, to apply it to your order just press "Click here to apply a discount code or coupon to this order" which you'll find on the Checkout page. Please remember, though, that you can only use one coupon or discount code per order and it must be entered EXACTLY as it was sent to you or it will not apply. We'll do our best to make sure that any incorrectly entered codes are still applied, but we can't guarantee it!

All coupon and discount codes have expiry dates, so if you've entered the code correctly and your order total still isn't updated, it is probably because that code has expired. Some codes, also, will be of the 'use once' variety, so if you've used it on a previous order you won't be able to use it again.

Finally, some codes will only be valid for use by customers with a registered account, who are logged in. If the code you are entering does not appear to be working, log in and try again.

Pricing
The prices shown on this website are in pounds sterling and all transactions will take place in that currency. An approximate euro equivalent is also shown, but this is for guidance only. If your local currency is euros, you may pay more or less than the amount shown depending on the prevailing exchange rate. This website uses data supplied by The Free Currency Converter to calculate euro prices and we make no guarantees that the information supplied is accurate.

If your local currency is not pounds sterling or euros, you can get an indication of the current exchange rate by visiting xe.com.

Pricing for deliveries outside the UK
Now that the UK has left the EU, we have joined a scheme called the Import One Stop Shop (IOSS). More details about this can be found by clicking here. For qualifying orders, we will charge the appropriate level of VAT at the point of sale, as well as a cross-border administration fee.

Please note that the standard VAT rate for the delivery country will also be applied to postage costs.

For EU orders that do not qualify for IOSS (and for all non-EU orders), we do not charge VAT but it should be noted that you may be liable for import duties, taxes or other charges before you can take delivery of your order.

Where IOSS does not apply, and where import charges may be payable, these may vary from country to country and with the value of the goods being shipped. All such charges are the responsibility of the person receiving the goods.

Delivery
Orders are despatched as soon as possible after we receive them. This generally means that orders received before noon Monday to Friday will be despatched the same day, while orders received after that time will be despatched on the next working day.

All UK orders are sent by second class post, unless otherwise requested (there may be an additional charge for services other than second class). Postage is free on all UK deliveries over £30 in value. Orders under £15.00 are charged £4.25 and orders between £15.00 and £30.00 are charged £3.95. (Based on the final basket total, after discounts).

Delivery by second class post takes, on average, five to seven working days but can take longer - especially at traditionally busy times of the year like Christmas. If your order is urgent, please choose one of the other postage options available.

All non-UK orders are sent by Royal Mail Airmail and postage is charged according to the weight of the parcel and the destination country. Postage charges will be automatically calculated during the checkout process. Larger orders with greater weight (over 2kg) may be split into several parcels, to reduce the cost of postage.

Delivery by Royal Mail Airmail varies from country to country but you should allow at least 14 working days from the date we inform you that your order has shipped. Some destinations (especially outside Europe or where customs services are likely to delay parcels at entry) may take up to 30 working days. (Working days are Monday to Friday, and do not include the day of posting).

Delivery options
UK orders are sent by Second Class as standard. If you wish, you can choose First Class (which is usually a day or two quicker) or Courier (which delivers the next working day after despatch). In addition to First and Second Class, you can also choose Tracked. All of these options are charged extra, and the shopping cart will automatically add the correct cost for your order when you select your desired option.

Non-UK orders are sent by Royal Mail Airmail as standard. This is not a trackable service. If you wish, you can choose Royal Mail Tracked, Royal Mail Signed or Royal Mail Tracked & Signed which are available to some countries. The shopping cart will only show you options that are valid for your country, and will automatically calculate the correct fee during checkout.

We always recommend selecting a tracked method for orders shipping outside of the UK. South American destinations - particularly Brazil - may have parcels stopped at Customs, for several weeks.

* For deliveries to the EU under the IOSS scheme, there is a compulsory handling fee included in the postage cost which is required for cross-border administration. In addition, VAT at the standard rate for the delivery country will need to be added to the figures shown here.

[According to Royal Mail classifications EU is: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. USA applies only the United States of America. ROW is any other country.

Weight limit for overseas deliveries is 10kg. If your order is in excess of this, you will not be offered any shipping methods to choose from. In this event, please contact us to discuss options. Orders over 2kg in weight may be split into several parcels for despatch